FAQs

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Will your template be fully compatible with WordPress?” tab_id=”1495082195467-a20bf93d-10e7″][vc_column_text]Yes it is.[/vc_column_text][/vc_tta_section][vc_tta_section title=”I cannot upload the theme to my WordPress alerts that the file is too big to upload, what is the problem?” tab_id=”1495082195503-cf923223-1070″][vc_column_text]1/ Download the package from themeforest.net (the file is in zip format)

2/ Extract the file you’ve just downloaded.

3/ Find this file from the extracted data: theme_name_package_1_0_X.zip, then you just need to upload this file to your WordPress Admin.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What I have to do when I need your support?” tab_id=”1495082346860-ce71258d-08ce”][vc_column_text]To save your time and reach our support quickly, please follow below steps:

1/ Create a admin account for us.

2/ Capture screenshot or video for the issue you get.

3/ Specify which template and version you are using.

4/ Describe clearly how to reproduce the issue. 5/ Send all information (staff account, screenshot, video, template name and version, description of the issues, link) to hello@cleversoft.co[/vc_column_text][/vc_tta_section][vc_tta_section title=”Would assistance be available to upload the template if needed?” tab_id=”1495082400623-b7a1bb90-1b31″][vc_column_text]Yes, we will assist you to install the template if needed[/vc_column_text][/vc_tta_section][vc_tta_section title=”Do you guys offer customisation services for your themes?” tab_id=”1495082437390-c90735b0-9071″][vc_column_text]Yes, we do. Please send your customisation requests to hello@cleversoft.co, we will give you our quote. Thank you.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I turn on/off Lazy Loading Image / Item Animation / Fade Up on the page?” tab_id=”1495082473747-a818a48b-c0dc”][vc_column_text]Yes. You can turn on/off the animation in the Setting page.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I turn on/off some blocks on the page?” tab_id=”1495082506240-0443111f-b676″][vc_column_text]Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,…).[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row]